Support
Questions, feedback or a problem with Tokyo Powder Mixer? Find quick answers below — or write to us directly.
Contact
Write to us — we are happy to help.
Please include your device model, your iOS/Android version and the app version (Settings in the app), and a short description of what happened. Screenshots help. We usually reply within a few working days.
Frequently asked questions
How do I get a blend recommendation?
Open the Mixer, enter the conditions (temperature, humidity, surface, use) or tap "Load weather", and the app calculates a blend for you. You can adjust the result and save it.
Weather does not load. What can I do?
Check that the location permission is allowed for Tokyo Powder in your device settings and that you are online. If the weather service is temporarily unavailable, the app shows the last known reading. You can always enter the conditions manually.
How do I save, share or export a mix?
Tap "Save" on a calculated mix to add it to your Saved Mixes. Use "Share" or "Export" to create a .tpp file that you can send to others.
How do I open a .tpp file?
Open the file on your phone with Tokyo Powder Mixer (e.g. from a message or email). The mix is added to your Saved Mixes.
Where is my data stored? Do I need an account?
No account is needed. Your mixes and settings are stored only on your device. Details are in our Privacy Policy.
How do I delete my data?
Delete single mixes directly in the app. Removing the app deletes all locally stored data. You can revoke the location permission at any time in your device settings.
Which devices are supported?
Tokyo Powder Mixer is available for iOS on the App Store. An Android version is coming soon.